Privacy Policy

Who we are

This website is operated by Hyland Residential Home Ltd ("we", "us", "our"), a company registered in England & Wales (company number: 05999301), with its registered office at Hyland, Druid Road, Menai Bridge, Anglesey, LL59 5BY. We are the data controller for the personal information we collect through this site.

You can contact us at any time about your personal data:

• Via our contact form
• By phone: call us
• By post: Hyland Residential Home, Druid Road, Menai Bridge, Anglesey, LL59 5BY

What information we collect

When you use our contact form or get in touch with us by email or phone, we may collect:

• Your name
• Your email address
• Your phone number (if you choose to provide it)
• The nature of your enquiry and any other information you choose to share

We do not knowingly collect special category data (such as health information) through this website. If you share such information voluntarily — for example when enquiring about care for a relative — we will treat it with appropriate care and only use it to respond to your enquiry.

How we use your information

We use the personal information you provide to:

• Respond to your enquiry or request
• Provide information about residency, careers or visiting
• Keep a record of our correspondence with you
• Comply with our legal and regulatory obligations

Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Consent — when you submit our contact form or contact us voluntarily, you consent to us processing the information you have provided in order to reply.
• Legitimate interests — to keep records of enquiries and to improve our service. Our legitimate interests are balanced against your rights and freedoms.
• Legal obligation — where we are required to retain or share information by law or by our regulator (Care Inspectorate Wales).

How long we keep your information

We keep enquiry information for as long as necessary to deal with your enquiry and for a reasonable period afterwards (typically up to 24 months). Job applications are retained in line with employment-law retention guidance. After this period your information will be securely deleted, unless we are required to retain it for legal, regulatory or safeguarding reasons.

Who we share your information with

We do not sell your personal information. We only share it with:

• Members of our staff who need to deal with your enquiry
• Our IT and email service providers (acting as data processors on our behalf)
• Regulatory bodies such as Care Inspectorate Wales, where required
• Law enforcement, where we are legally obliged to do so

Where data is processed outside the UK by our service providers, we ensure appropriate safeguards are in place as required by UK GDPR.

Your rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information (in certain circumstances)
• Restrict or object to our processing of your information
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details at the top of this page. You can find more information about your rights at ico.org.uk/your-data-matters.

Cookies

We use a small number of cookies on this website. Please see our Cookie Policy for details and how to manage your preferences.

Third-party content

Our Contact page embeds a Google Maps map showing our location. Google may set cookies and collect technical information when this map loads. Please see Google's privacy policy for details.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Our website is served over HTTPS and access to enquiry information is restricted to staff who need it.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the "Last updated" date.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.